We apologize for any inconvenience caused.

If you purchased the item at a store, please contact the store where you purchased the item and bring the item to us within 30 days, including the date of purchase.

If you purchased the product at an online store, please contact the inquiry desk and return the product within 30 days, including the day you received the product.

After confirming the time of purchase and the condition of the item, we will take action.

If there is no defect attributable to our company, or if the product is defective but cannot be judged as "unused" according to our company's standards, we may refuse to deal with the problem. Please understand this in advance.

Orders cannot be canceled after they have been completed, except in cases where a wrong item was received or the product is defective. We also do not accept returns at the customer's convenience.

Please note that no refunds will be accepted for orders returned without prior notice, or for returns or cancellations due to refusal to accept the order.

If you receive an item that is not what you ordered, or if the item is defective, please contact us within 30 days of receipt.

In this case, we will bear the return shipping costs.

We will inspect the condition of the product and if we are able to confirm the error or defect, we will replace the product if it is in stock, or refund the money if it is not in stock.

Please note that even if the product is defective, we may refuse to exchange it if we cannot determine that the product is "unused" according to our company's standards.

In order to prevent problems such as incorrect delivery, we do not accept changes to the delivery address after an order has been completed.

If you need to change the shipping address, please contact the delivery company directly to make the change the shipping address by yourself after confirming the shipping company's "tracking number" from "Purchase History/Shipping Status" in "My Page".

Orders cannot be cancelled after completion under any circumstances, except in the case of receipt of an incorrect product or a defective product.

We accept payments via credit card, WeChat Pay, Alipay, and other payment methods available through Eximbay.

Accepted credit cards include VISA, Mastercard, American Express, JCB, Diners Club, and Discover.

Available payment methods may vary depending on your country or region and are subject to change without prior notice.

Please note that payment methods cannot be changed once an order has been completed.

Before placing your order, please carefully verify your card information, available balance, installment eligibility, and billing details.

The billing date and installment options may vary depending on your card issuer and contract terms. For further information, please contact your card provider directly.

Customs Duties & Taxes

For international shipments, customs duties, import taxes, VAT, or other local charges may be applied upon arrival depending on the destination country's regulations.

These charges are not included in the payment amount processed on this website. Customers are responsible for paying any additional fees requested by customs authorities or the shipping carrier.

• What should I know about silver and rhodium plating?
  Silver naturally reacts with air, moisture, and skin, which may cause tarnishing over time.
  Rhodium plating helps slow this process and enhances shine, but it is not permanent and may wear with use

• How should I wear it?
  Avoid contact with water, sweat, perfumes, and cosmetics.
  Remove before showering, swimming, or exercising.
  After wearing, gently wipe with a soft cloth.

• How should I store it?
  Store in a dry place, away from direct sunlight and humidity.
  Keep it in a pouch or sealed bag to minimize air exposure.
  Store separately to prevent scratches.

• How do I clean it?
  Silver: Use a soft polishing cloth. For heavier tarnish, a silver cleaner may be used.
  Rhodium plated: Avoid harsh cleaning. Use only a soft dry cloth or light rinse with water.

• What should I avoid?
  Avoid ultrasonic cleaners, abrasive materials, and harsh chemicals such as toothpaste or baking soda.

• Is tarnishing or plating wear a defect?
  No. Tarnishing and gradual wear of rhodium plating are natural characteristics of the material and not considered defects.